Privacy Policy

Effective Date: July 09, 2026

Welcome to OTT Travels Private Limited (“OTT Travels”, “Company”, “we”, “our”, or “us”).

At OTT Travels, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, contact us, book our services, or interact with us through WhatsApp, RCS, SMS, email, phone calls, social media, or any other communication channel.

By accessing or using our website or services, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect the following categories of information:

A. Personal Information

When you submit an enquiry, request a quotation, make a booking, or contact us, we may collect:

• Full Name

• Mobile Number

• Email Address

• Residential Address (where applicable)

• Date of Birth (if required for travel bookings)

• Gender (where applicable)

• Nationality

• Passport Information (for visa and international travel assistance)

• Travel Preferences

• Destination Details

• Travel Dates

• Number of Travellers

• Budget Preferences

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B. Booking Information

For processing travel services, we may collect:

• Flight Booking Details

• Hotel Booking Information

• Holiday Package Details

• Visa Application Information

• Travel Insurance Details

• Booking Reference Numbers

• Customer Preferences

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C. Payment Information

Payments may be processed through secure third-party payment gateways.

We may receive information such as:

• Payment Status

• Transaction ID

• Payment Method

We do not store your debit card, credit card, CVV, UPI PIN, or online banking credentials on our servers.

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D. Technical Information

When you visit our website, we may automatically collect:

• IP Address

• Browser Type

• Device Information

• Operating System

• Referral Source

• Pages Visited

• Session Duration

• Cookies

• Website Usage Analytics

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2. How We Use Your Information

We use your information for legitimate business purposes, including:

• Responding to travel enquiries

• Providing quotations

• Booking flights

• Booking hotels

• Holiday package planning

• Visa assistance

• Travel insurance coordination

• Customer support

• Processing payments

• Booking confirmations

• Travel updates

• Invoice generation

• Service improvements

• Website optimization

• Fraud prevention

• Legal compliance

• Internal reporting

• Customer relationship management

We may also use your information to provide travel recommendations and relevant offers that may be of interest to you.

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3. Marketing Communications

With your consent or where permitted by applicable law, we may send you:

• Holiday Offers

• Flight Deals

• Hotel Promotions

• Visa Updates

• Travel Packages

• Festival Offers

• Promotional Campaigns

• Newsletter Emails

• Booking Reminders

• Payment Reminders

• Customer Support Messages

These communications may be sent through:

• WhatsApp

• RCS Messages

• SMS

• Email

• Phone Calls

• Social Media Messaging Platforms

You may opt out of promotional communications at any time by contacting us or using the unsubscribe or opt-out options where available.

Transactional communications related to bookings, payments, or customer support may still be sent even if you opt out of promotional messages.

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4. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyze visitor behaviour

• Measure website performance

• Enhance user experience

• Support marketing and analytics

You may disable cookies through your browser settings; however, some website features may not function properly.

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5. Sharing of Information

We do not sell your personal information.

However, we may share your information with trusted third parties when necessary to provide our services, including:

• Airlines

• Hotels

• Tour Operators

• Visa Processing Partners

• Travel Insurance Providers

• Payment Gateway Providers

• Cloud Service Providers

• CRM Platforms

• WhatsApp Business Service Providers

• RCS Messaging Providers

• SMS Providers

• Email Service Providers

• Technology Vendors

• Government Authorities (where legally required)

All such sharing is limited to what is necessary for the relevant service.

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6. Data Security

We take reasonable administrative, technical, and organizational measures to safeguard your information against:

• Unauthorized access

• Data loss

• Misuse

• Alteration

• Disclosure

• Destruction

While we strive to protect your information, no method of electronic storage or internet transmission is completely secure. Therefore, we cannot guarantee absolute security.

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7. Data Retention

We retain your information only for as long as necessary to:

• Provide our services

• Maintain booking records

• Meet legal obligations

• Resolve disputes

• Enforce agreements

• Improve customer experience

When information is no longer required, it is securely deleted or anonymized, subject to applicable legal requirements.

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8. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information

• Request correction of inaccurate information

• Update your details

• Request deletion of your information where legally permissible

• Withdraw consent for marketing communications

• Request information about how your data is used

• Raise concerns regarding your privacy

To exercise these rights, please contact us using the details provided below.

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9. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of such external websites. We encourage users to review the privacy policies of those websites before providing any personal information.

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10. Children’s Privacy

Our services are not intended for individuals under the age of 18 without the involvement of a parent or legal guardian.

We do not knowingly collect personal information from children. If we become aware that such information has been collected inadvertently, we will take appropriate steps to delete it.

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11. International Travel Services

For international travel bookings, visa processing, or overseas services, your information may be shared with foreign airlines, hotels, embassies, consulates, visa centres, or travel partners where necessary to complete your requested services.

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12. Consent

By using our website, submitting an enquiry, making a booking, or communicating with us, you consent to the collection, use, storage, and processing of your information in accordance with this Privacy Policy.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or services.

The updated version will be published on this page along with the revised Effective Date. Continued use of our website or services after any changes constitutes acceptance of the updated Privacy Policy.

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