Effective Date: July 09, 2026
Welcome to OTT Travels Private Limited (“OTT Travels”, “Company”, “we”, “our”, or “us”).
These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services, including but not limited to flight bookings, hotel reservations, holiday packages, visa assistance, travel insurance, transportation services, and all related travel solutions offered by OTT Travels.
By accessing our website or using our services, you agree to be legally bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our website or services.
1. Definitions
For the purpose of these Terms:
- Company refers to OTT Travels Private Limited.
- Customer, User, or You refers to any person using our website or services.
- Services include all travel-related products and solutions provided by OTT Travels.
- Website refers to https://mytravelmantra.net.
2. Acceptance of Terms
By using our website, submitting an enquiry, requesting a quotation, making a booking, or communicating with us through WhatsApp, RCS, SMS, email, telephone, or social media, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
3. Services Offered
OTT Travels provides travel-related services, including but not limited to:
- Domestic Flight Bookings
- International Flight Bookings
- Hotel Reservations
- Holiday Packages
- Honeymoon Packages
- Group Tours
- Corporate Travel
- Visa Assistance
- Travel Insurance
- Airport Transfers
- Cruise Bookings
- Customized Travel Planning
Availability of services is subject to confirmation from the respective airline, hotel, tour operator, or service provider.
4. Booking Policy
A booking is considered confirmed only after:
- Required information has been provided by the customer.
- Applicable payment has been received.
- Confirmation has been issued by OTT Travels or the relevant travel supplier.
Submitting an enquiry does not guarantee a confirmed booking.
5. Pricing
All prices displayed or quoted are subject to:
- Availability
- Dynamic pricing by airlines and hotels
- Currency fluctuations (where applicable)
- Government taxes
- Airline surcharges
- Supplier revisions
Prices may change without prior notice until the booking is confirmed.
6. Payment Terms
Customers agree to:
- Pay the applicable amount within the specified timeline.
- Provide accurate billing information.
- Complete payment through approved payment methods.
Failure to complete payment may result in cancellation of the booking without liability on OTT Travels.
7. Cancellation and Refund
Cancellation and refund policies vary depending on the airline, hotel, tour operator, visa authority, or other service provider.
Customers acknowledge that:
- Cancellation charges may apply.
- Certain bookings may be non-refundable.
- Airlines may impose their own cancellation fees.
- Hotels may have separate cancellation policies.
- Refund timelines depend on the respective service provider and payment gateway.
OTT Travels will process eligible refunds after receiving confirmation from the concerned supplier.
8. Changes to Bookings
Requests for modifications, including:
- Date changes
- Passenger name corrections
- Destination changes
- Hotel upgrades
- Package modifications
are subject to availability and may incur additional charges imposed by suppliers.
9. Travel Documents
Customers are solely responsible for ensuring they possess valid:
- Passport
- Visa
- Identification Documents
- Travel Insurance (where required)
- Vaccination Certificates
- Immigration Documents
OTT Travels shall not be responsible for denied boarding, visa rejection, or entry restrictions resulting from incomplete or invalid documentation.
10. Visa Assistance
OTT Travels provides visa assistance services but does not guarantee visa approval.
Visa decisions are made solely by the respective embassy, consulate, or immigration authority.
OTT Travels shall not be liable for:
- Visa rejection
- Processing delays
- Additional documentation requests
- Changes in immigration policies
11. Customer Responsibilities
Customers agree to:
- Provide accurate information.
- Review all booking confirmations.
- Inform us immediately of any discrepancies.
- Comply with airline and hotel policies.
- Follow immigration and customs regulations.
- Arrive at airports or departure locations within the required reporting time.
12. Third-Party Suppliers
OTT Travels acts as an intermediary between customers and third-party travel suppliers.
These may include:
- Airlines
- Hotels
- Tour Operators
- Transport Providers
- Insurance Companies
- Visa Service Providers
Each supplier operates under its own terms and conditions. OTT Travels is not responsible for delays, cancellations, service deficiencies, or actions taken by third-party providers.
13. Limitation of Liability
To the fullest extent permitted by law, OTT Travels shall not be liable for:
- Flight delays or cancellations
- Weather-related disruptions
- Natural disasters
- Political unrest
- Pandemics or epidemics
- Government restrictions
- Airline operational issues
- Hotel overbooking
- Loss of baggage
- Missed connections
- Personal injury
- Financial losses resulting from events beyond our reasonable control
Our liability, where applicable, shall be limited to the amount paid directly to OTT Travels for the relevant service.
14. Promotional Offers
From time to time, OTT Travels may offer:
- Discounted fares
- Promotional packages
- Coupon codes
- Seasonal offers
- Cashback campaigns
Such offers:
- Are subject to availability.
- May have limited validity.
- Cannot be combined unless specifically stated.
- May be withdrawn without prior notice.
15. Marketing Communications
By submitting your contact details or booking through OTT Travels, you consent to receive:
- Booking confirmations
- Payment reminders
- Travel updates
- Customer support communications
- Holiday offers
- Promotional campaigns
- Newsletters
These communications may be sent via:
- RCS
- SMS
- Phone Calls
You may opt out of promotional communications at any time. Transactional communications related to your bookings may still be sent as necessary.
16. Intellectual Property
All content available on this website, including but not limited to:
- Logos
- Brand names
- Images
- Graphics
- Videos
- Text
- Icons
- Designs
- Website layout
is the property of OTT Travels or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or modified without prior written permission.
17. Website Usage
Users agree not to:
- Use the website for unlawful purposes.
- Attempt unauthorized access to our systems.
- Upload malicious software or harmful content.
- Interfere with website functionality.
- Misrepresent their identity.
- Violate applicable laws while using our services.
18. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
19. Changes to Terms
OTT Travels reserves the right to modify these Terms & Conditions at any time without prior notice.
Updated versions will be published on this page with the revised Effective Date. Continued use of our website after changes constitutes acceptance of the updated Terms.
20. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and construed in accordance with the laws of India.
Any disputes arising out of or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the competent courts where OTT Travels Private Limited has its registered office.
